Refunds
Refunds are based on the first official day of the term and are not based on the first class day for individual courses. Refunds are processed three to six weeks after the first day of the term. When an account is overpaid, refunds for credit card payments will be issued exclusively to the original card used for the transaction. Any amount exceeding the card payment will be refunded to the direct deposit account listed in the student’s profile. If direct deposit has not been set up, a paper check for the remaining amount will be mailed to the student’s address on file.
Refunds are processed within 14 days of the date financial aid is posted to the student account.
Please ensure refund checks received are cashed or deposited promptly. Checks are only valid for 180 days. Uncashed checks may be returned to the Department of Education or submitted to the State of Alabama as Unclaimed Property.
Refund for Partial Withdrawal
If a course is dropped during the designated drop/add period, a full refund of tuition and related fees will be issued for that course. No refund will be issued to students who partially withdraw after the drop/add period has ended.
Refund after Drop/Add Period
Students may receive a prorated refund only if they COMPLETELY withdraw from ALL classes in which they enroll.
Students completely withdrawing from the college must submit a physical completed withdrawal form to Student Services. Please note, complete withdrawals on the web will not be accepted after the term has begun.
To Set up eREFUND, please follow the instructions below:
Login to MySUSCC
Select a Student Self-Service tile
Click on Open Student Dashboard Under Student Account click on Make Payments, Deposits & Payment Plans then:
- Select Refunds tab on the top gray ribbon
- Enroll in Two step verification
- Select how you want to receive a verification code (prefer student email address because text messages could get delayed for several hours)
- After receiving a verification code, you should be able to enter your bank account information (routing number, your account number and select type of account-checking or saving) for a direct deposit. Remember: Name on account must exactly match the name on the bank account. Debit card number is not the account number.
For Questions contact:
Jitka Wiliams
Email: jwilliams@suscc.edu
Phone: 256-395-2211 ext. 5111
Marty Kirby
Email: mkirby@suscc.edu
Phone: 256-395-2211 ext. 5112