Student Resources


The information on this page will guide you in finding the information and services you need to succeed in college.  This page includes an excerpt from the complete information that can be had by clicking on the links within each topic. 

Southern Union Student Handbook and Catalog

Students should be familiar with college policies and procedures. The SUSCC Student Handbook and Catalog is the official publication that contains the policies and procedures followed by Southern Union. The Catalog provides information related to academic policies and available support services,  as well as students' responsibilities, expectations, and rights.   Below is a partial list of important policies and support services you will find more information about in the Student Handbook and Catalog:

Policies  (see Student Handbook and Catalog) Support Services
Academic Grade Appeal   Academic Advising
Administrative Withdrawal (for failure to attend)   Academic Support Services
Americans With Disabilities (ADA) ADA/Special Needs
Class Attendance Policy  Admissions / Student Records
Complaints/Grievances  Computer Labs
Family Educational Rights and Privacy Act (FERPA)  Financial Aid /Student Loans/ VA
Students' Rights and Responsibilities   Learning Resource Center (Library)
  mySUSCC Student Web Portal
  Student Success Center
  Tutorial Services
   

Important Links 

Student Handbook for Online Learning  (important information for a student considering online, virtual, and hybrid courses)

Online Services (information about all SU online accounts)

Student Support Services - Online


Distance Education Support 


Library (Learning Resource Center (LRC)) Support

Access the Library webpage


Online Technical Support

  • Canvas Support
    • Local Canvas support from SUSCC: support@suscc.edu
    • Canvas 24/7 Support for problems with Canvas LMS
      • Chat: Click the Help button on the bottom of the blue navigation bar at the far left. Choose "Chat with Support (Students)
      • Phone: call the Canvas Support Hotline (Students) 1-844-569-5690
    • Check out the Canvas Student Quick Guide or these student-authored video tutorials
  • For course links or publisher content support:
    • Email your instructor and give a clear, detailed description of the problem.
    • For publisher content, check your course to find out if there is a technical support contact.

Emergency Laptop Loan Program

In the event of an emergency, Southern Union has a limited number of laptops for loan.  To borrow a laptop for the current semester, you must be a registered student. Complete the Technology Request Form and your request will be considered on an individual basis.


Accessibility and Privacy Statements for Technologies used in Distance Education

Vendor Accessibility Statement     Privacy Policy
Adobe Accessibility Statement  Privacy Policy
Cengage (Mindtap) Accessibility Statement Privacy Policy
EduWebLabs None exists** None exists**
Google/GoogleDocs Accessibility Statement Privacy Policy
Instructure Canvas Accessibility Statement Privacy Policy
MacMillan (Launchpad) Accessibility Statement Privacy Policy
McGraw-Hill Education Connect Accessibility Statement Privacy Policy
Microsoft Office Accessibility Statement Privacy Statement
OpenOffice Accessibility Statement  Privacy Statement
Pearson Education  Accessibility Statement Privacy Policy
ProctorU  (MeazureLearning Accessibility Statement Privacy Policy/Data Retention Policy
Respondus Lockdown Browser & Monitor Accessibility Statement Privacy Policy
TechSmith Relay (video) Accessibility Statement Privacy Policy
Turnitin n/a*  Privacy and Security Policy
YouTube Accessibility Statement  Privacy Policy & Guidelines
Zoom Accessibility Statement Privacy Statement

 

*These accounts are used through the LMS account, and no personal data is collected from the student.

**EduWebLabs collects only the student's email address and a portion of the student number for the instructor's use in identifying students. Students take a picture or screenshot of the lab and submit that through the LMS.  No personally identifiable data will be collected through EduWebLabs.