Student Resources


The information on this page will guide you in finding the information and services you need to succeed in college.  This page includes an excerpt from the complete information that can be had by clicking on the links within each topic. 

Southern Union Student Handbook and Catalog

Students should be familiar with college policies and procedures. The SUSCC Student Handbook and Catalog is the official publication that contains the policies and procedures followed by Southern Union. The Catalog provides information related to academic policies and available support services,  as well as students' responsibilities, expectations, and rights.   Below is a partial list of important policies and support services you will find more information about in the Catalog:

Policies Support Services
Academic Grade Appeal Admissions / Student Records
Americans With Disabilities (ADA) Academic Advising
Administrative Withdrawal (for failure to attend) Tutorial Services
Class Attendance Policy Computer Labs
Complaints/Grievances Financial Aid /Student Loans/ VA
Family Educational Rights and Privacy Act (FERPA) Learning Resource Center (Library)
Students' Rights and Responsibilities  

 

Student Handbook for Online Learning

The Student Handbook for Online Learning is essential for anyone who considers taking an online class.  It contains policies and procedures pertaining specifically to distance education and will provide online students with information in finding assistance with technology, technical support, and support services.


Online Services

Information about Canvas, Student Email,  mySUSCC student web portal and other online technologies used by students can be found in the Student Handbook for Online Learning and the Online Services link on the webpage. 


Student Support Services

 

Distance Education Support 
Library (Learning Resource Center (LRC)) SUPPORT

Access the Library at www.suscc.edu/current-students/library

Access the Library's online resources.


Student Success Center / Tutoring

The Student Success Center and ADA Coordinators work to ensure that all students have equal access to educational opportunities at Southern Union.   The Student Success Center also provides tutoring in English and math.


Online Technical Support

  • Canvas Support
    • Local Canvas support from SUSCC: support@suscc.edu
    • Canvas 24/7 Support for problems with Canvas LMS
      • Chat: Click the Help button on the bottom of the blue navigation bar at the far left. Choose "Chat with Support (Students)
      • Phone: call the Canvas Support Hotline (Students) 1-844-569-5690
    • Check out the Canvas Student Quick Guide or these student-authored video tutorials
  • For course links or publisher content support:
    • Email your instructor and give a clear, detailed description of the problem.
    • For publisher content, check your course to find out if there is a technical support contact.

Accessibility and Privacy Statements for Technologies used in Distance Education

Vendor Accessibility Statement     Privacy Policy
Adobe Accessibility Statement  Privacy Policy
Cengage Mindtap Accessibility Statement Privacy Policy
EduWebLabs None exists** None exists**
Google/GoogleDocs Accessibility Statement Privacy Policy
Instructure Canvas Accessibility Statement Privacy Policy
McGraw-Hill Education Connect Accessibility Statement Privacy Policy
Microsoft Office Accessibility Statement Privacy Statement
OpenOffice Accessibility Statement  Privacy Statement
Pearson Education  Accessibility Statement Privacy Policy
ProctorU   Accessibility Statement Data Protection Policy / Privacy Policy
Respondus Lockdown Browser & Monitor Accessibility Statement Privacy Policy
TechSmith Relay (video) Accessibility Statement Privacy Policy
Turnitin n/a*  Privacy and Security Policy
YouTube Accessibility Statement  Privacy Policy & Guidelines

 

*These accounts are used through the LMS account, and no personal data is collected from the student.

 

**EduWebLabs collects only the student's email address and a portion of the student number for the instructor's use in identifying students. Students take a picture or screenshot of the lab and submit that through the LMS.  No personally identifiable data will be collected through EduWebLabs.