Technical Support

IMPORTANT ANNOUNCEMENT
In our ongoing efforts to combat fraud, maintain a high level of security, and keep your personal information secure, multi-factor authentication (MFA) is required for your student account when accessing the payment portal. 

If you have issues with this process please submit a technical support request by clicking here. 
Before you can log into your new email, Ellucian Experience and Canvas account you will need to claim your new alabama.edu account. 

All Southern Union Students will use their alabama.edu account to access email, Ellucian Experience and Canvas account. To claim your new account follow the steps below.

  Claim Account

If you didn't receive a claim email to your personal email address from donotreply@rapididentity.com, please check your SPAM folder first. If you are unable to find the email, submit a support request using the link below. 

You will only claim your account once. If you have already claimed your account, you can skip this step.

Click here to submit claim request
 

  Log Into New Account

Once you have claimed your new account you can use the link below to login and start using your new account. You will need to use the following format:

Email: Your A Number@alabama.edu (Example, a012345678@alabama.edu
Password: The password you setup during the claiming process.

If you have already claimed your account, but have issues logging in, you can use the "Forgot Password" option at the login screen. To reset your password follow the steps below.

  1. You will first need to enter your ANumber@alabama.edu, then click Next.
  2. Then you will be able to select the "Forgot Your Password?" option.

You will then receive an email to your PERSONAL EMAIL account with a password reset link.

  Microsoft Authenticator App

You are required to use the Microsoft Authenticator App to access your account. Please see the instructions below:

  1. Download the Microsoft Authenticator app to your phone. This app is available on the Google Play Store and the App Store.
  2. On a seperate computer, log in to your Email.
  3. Follow the instructions on your computer screen until the QR code is visible.
  4. Tap the + button on your phone inside the Microsoft Authenticator app, then choose Work or school account. If asked, choose Scan QR Code.
  5. Scan the QR code on your screen.
  6. On your computer, click Next.
  7. Follow the remaining instructions on your computer.

If you have a new phone, or need your Microsoft Aothenticator settings reset, please submit a technical support request by clicking here.

Direct Links

 Email - Microsoft Outlook

  Ellucian Experience

Canvas

Email - Microsoft Outlook

Southern Union uses Microsoft Outlook for email services.

You will need to use the following format to login to your email account:

Email: Your A Number@alabama.edu (Example, a012345678@alabama.edu)
Password: The password you setup during the claiming process.

Click here to login to Microsoft Outlook

Ellucian Experience Web Portal

Ellucian Experience is the new mySUSCC portal that allows you access to various student resources through a customizable dashboard.  This new portal provides the same access as the old mySUSCC portal with easy navigation and customizable features.

You will need to use the following format to login to Ellucian Experience,

Email: Your A Number@alabama.edu (Example, a012345678@alabama.edu)
Password: The password you setup during the claiming process.

Click here to login to Ellucian Experience

Canvas 

Username: Anumber@alabama.edu (Example, A012345678@alabama.edu)
Password: The password set up during the claiming of your new account

You can also reset your password by using the "Forgot Password" option on the login screen.

Canvas App
Students will need to select Find my school and add "Southern Union - NEW" in the Canvas Student App. Students may have to sign out of their current session in order to select the new school.

Click here to login to Canvas

Troubleshooting your new Account

If you have claimed your account and still cannot login to the new Canvas site you can use the "Forgot Your Password" option.  A password reset code will be sent to the personal email address you have listed in the mySUSCC student portal.

To reset your own password for Ellucian Experience, Canvas, or Email, please see below:  

  1. Go to the following page (password.alabama.edu)
     

  2. Enter your A Number and click Go

  3. Click "Forgot Your Password?"

  4. A Code will then be emailed to your personal email address. After entering this code, you will then be able to create a new password.

  5. This new password will work in Canvas, Email, mySUSCC, and Ellucian Experience.

You can still access the old Canvas site to view previous courses taken by using your current login credentials (mail.suscc.edu) using the link below:

https://suscc.instructure.com/login/canvas