Login & Technical Support


Distance Education and Online Services Technical Support

Click on the online resource you would like to learn more about:


 

CANVAS

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EMAIL

USERNAME:  First letter of your first name + Complete last name + 2 digit birthday + @mail.suscc.edu
PASSWORD: !SUSCC + six digit day of birth

Login example 

Example:  John Smith who was born on September 3, 1980 would use
Username:  jsmith03@mail.suscc.edu

Password: !SUSCC090380 (the SUSCC is all caps)

* In the rare case of duplicate names and birthdays we will add 1 to the end of the username. Using the example above John would use jsmith031@mail.suscc.edu.

Most common reasons users cannot log in to their student email accounts:

  1. New students not allowing enough time for an email account to be created. New email accounts will be created during the application process after you have submitted your photo ID to the Admissions Office.
  2. Not including@mail.suscc.edu at the end of your username.
  3. Not including the first two letters of your last name after your Student ID Number.
  4. Using the name you go by rather than your first name. Some students go by their middle names. For email purposes, you must use your official first name initial.
  5. Not including a leading zero in the birthday section of your username. Students who were born between the 1st—9th will need to include the leading 0.
  6. Changing names after application to the College. Your email is created during the application process and is not updated when you change your name on record. You should continue to use the same email address after your name change.
  7. Two students with the same username (same first initial, last name, and day of birth) are considered duplicates. Try adding a 1 at the end of the day of birth in your username.

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mySUSCC WEB PORTAL

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ONLINE PROCTORING

Many of the online courses at SUSCC will use an online live proctoring service for the final exam in the course. A charge of $20 per course is assessed for each online course to cover the cost of online proctoring. ProctorU is a live online proctoring service that allows exam takers to complete their assessment at home while still ensuring the integrity of the exam for the institution.  For your protection, you should be aware that your testing session will be recorded for the instructor to review should there be any incidents reported by the proctor.

Watch this Video: "How it Works and What to Expect"

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RESPONDUS LOCKDOWN BROWSER

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RESPONDUS MONITOR

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