Login & Technical Support
Distance Education and Online Services Technical Support
Click on the online resource you would like to learn more about:
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ProctorU | Respondus Lockdown Browser |
Respondus Monitor |
FAQs |
CANVAS
Canvas is a Learning Management System (LMS) with a user-friendly web interface that connects students and instructors for traditional, virtual, hybrid, and online courses. To log in to the LMS account for Southern Union, click on the "Canvas" icon on the homepage of the Southern Union web site. (A Canvas app is also available for download on your mobile device however, a computer should be used to complete coursework for best results.)
USERNAME: SU email which is the first letter of your first name + Complete last name + 2 digit birthday + @mail.suscc.edu
PASSWORD: Eight-digit date of birth in MMDDYYYY format
Login example
Example: John Smith who was born on September 3, 1980, would use
Username: jsmith03@mail.suscc.edu
Password: 09031980
Canvas opens for the semester approximately 7 days before the term begins (when the college is open). Classes may be visible under the Course button, All Courses link but will not appear on your Dashboard until the instructor has published the course. Courses should be published by the first published day of class as noted in the college's Academic Calendar.
As students register or change schedules, updates will occur periodically throughout the day to load changes to student schedules. Please wait 4 hours after registration or changes are made to your schedule during normal college operating hours. If changes are made in the evening hours, Canvas should update the next morning. If these conditions have been met and you cannot log in to Canvas, please send an email to: support@suscc.edu
After you successfully log in to Canvas, if you experience problems viewing or accessing links or documents, you should assure that you are using one of the supported web browsers. Try a different browser. Some browsers like Internet Explorer, may not work appropriately with the Canvas LMS. The Chrome browser tends to work best with Canvas.
The Canvas interface was optimized for desktop displays, so using mobile devices such as phones and tablets may not work correctly. Canvas is not officially supported on mobile browsers. Click on the link below to find out what browsers are supported by Canvas.
Log in issues: email support@suscc.edu. Include your official name on record, Southern Union email address and SU student number. If you are new to the college, you must be registered for classes for a Canvas account to be created. Some courses may not be available on Canvas until the first official day of class as indicated on the College Academic Calendar.
If you experience difficulty with links, viewing powerpoints or embedded videos, and accessing outside websites that your instructor has linked within Canvas, contact the instructor of the course.
Otherwise, if you experience problems with the Canvas interface while using one of the supported browsers, you may wish to use the 24/7 helpline or chat line by clicking on the 
link in the bottom left of your Canvas screen.
Southern Union uses Google email (Gmail) for the College's student email services. By using Gmail students have access to many great applications such as Calendar, Google Docs, Google Drive, and more. To log in to your student gmail account, click on the "Student Email" icon on the homepage of the Southern Union website or use the generic Gmail sign-in page. Make sure when you log in that you include the @mail.suscc.edu with your username because this is how Gmail knows that it's a Southern Union account. Listed below is the format of all SUSCC student email accounts.
USERNAME: First letter of your first name + Complete last name + 2 digit birthday + @mail.suscc.edu
PASSWORD: !SUSCC + six digit day of birth
Login example
Example: John Smith who was born on September 3, 1980 would use
Username: jsmith03@mail.suscc.edu
Password: !SUSCC090380 (the SUSCC is all caps)
* In the rare case of duplicate names and birthdays we will add 1 to the end of the username. Using the example above John would use jsmith031@mail.suscc.edu.
Most common reasons users cannot log in to their student email accounts:
- New students not allowing enough time for an email account to be created. New email accounts will be created during the application process after you have submitted your photo ID to the Admissions Office.
- Not including@mail.suscc.edu at the end of your username.
- Not including the first two letters of your last name after your Student ID Number.
- Using the name you go by rather than your first name. Some students go by their middle names. For email purposes, you must use your official first name initial.
- Not including a leading zero in the birthday section of your username. Students who were born between the 1st—9th will need to include the leading 0.
- Changing names after application to the College. Your email is created during the application process and is not updated when you change your name on record. You should continue to use the same email address after your name change.
- Two students with the same username (same first initial, last name, and day of birth) are considered duplicates. Try adding a 1 at the end of the day of birth in your username.
TECHNICAL SUPPORT: If you have tried all of these steps and are still unable to log in, please send an email to Brad Davis at bdavis@suscc.edu or support@suscc.edu. Make sure to include your Student ID Number, DOB, and Full Official Name when sending an email.
Most common reasons users cannot log in to their student email accounts:
- New students not allowing enough time for an email account to be created. New email accounts will be created during the application process after you have submitted your photo ID to the Admissions Office.
- Not including the entire email address. Include @mail.suscc.edu at the end of your username.
- Using the name you go by rather than your first name. Some students go by their middle name. For email purposes you must use your official first name initial.
- Not including a leading zero in the birthday section of your username. Students who were born between the 1st—9th will need to include the leading 0.
- Changing names after application to the College. Your email is created during the application process and is not updated when you change your name on record. You should continue to use the same email address after your name change.
- Two students with the same username (students with the same first initial, last name, and day of birth) are considered duplicates. Try adding a 1 at the end of the day of birth in your username.
TECHNICAL SUPPORT: If you have tried all of these steps and are still unable to log in, please send an email to support@suscc.edu. Make sure to include your Student ID (A#) Number, Date of Birth, and Full Official Name when sending an email.
mySUSCC WEB PORTAL (Banner)
The mySUSCC Web Portal has changed to OneACCS Banner by Ellucian. This portal is where students will go to:
- View Grades (grades are only posted at the end of the current term ) beginning Fall 2020
- Add/Drop courses
- View schedule
- View financial aid processing
- and more...
Your mySUSCC account is setup during the admission process and will remain active once you leave.
You will need to login using the format below:
User ID: Complete SU Email (ex, jsmith03@mail.suscc.edu)
Password: !SUSCC + 6 digit DOB (ex, !SUSCC060181)
Login example
Example: John Smith was born on September 3, 1980 would use
Username: jsmith03@mail.suscc.edu
Password: !SUSCC090380
If you cannot login you will need to email support at support@suscc.edu
ONLINE PROCTORING
Many of the online courses at SUSCC will use an online live proctoring service for the final exam in the course. A charge of $20 per course is assessed for each online course to cover the cost of online proctoring. ProctorU is a live online proctoring service that allows exam takers to complete their assessment at home while still ensuring the integrity of the exam for the institution. For your protection, you should be aware that your testing session will be recorded for the instructor to review should there be any incidents reported by the proctor.
ProctorU online proctoring works with PC and Mac operating systems. You can use your own computer*, microphone, and webcam.
When you log in to ProctorU to take the test, you must have available a current ID and you will be required to pass an authentication quiz. If you do not have any public records related to your identity, you will be required to produce 2 forms of photo ID to verify your identity. You also need to have a hand-held mirror on hand to show the proctor the front and back of your computer screen so they can check the surroundings for testing security.
In order to use ProctorU, you will need to have a high-speed internet connection, a webcam (internal or external), a windows or Apple Operating System, and a government-issued photo ID (2 are strongly recommended). You can be sure your computer works by testing your equipment in advance at www.proctoru.com/testitout .
*See section for computers and platforms that are not compatible with ProctorU.
Not Supported
At this time we do not support the following; however, we are working on solutions to accommodate every platform.
- Google Chromebooks (supported for automated proctoring)
- Android tablets (Nexus 7, etc.)
- iOS tablets (iPad, iPad mini, etc.)
- Linux operating systems
- Microsoft Windows 10 in S mode
- Microsoft Surface RT
Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.
For more information, visit the ProctorU Resource Center
ProctorU recommends that you visit proctoru.com/testitout prior to your proctoring session to test your equipment.
RESPONDUS LOCKDOWN BROWSER
Respondus Lockdown Browser™ is a secured browser used solely for taking online exams and quizzes for courses at Southern Union. If your instructor has chosen to require the Lockdown browser for their quiz or exam, you will need to install it one time on the computer you will use.
Once installed, you simply open the browser from your desktop, log in to Canvas and take your quiz. Please note: The Lockdown Browser does not open automatically if you attempt to enter a quiz using any other web browser. You must exit that browser and then open the Respondus Lockdown Browser either from the start-menu or the desktop icon. It will take you directly to the Canvas log in screen, where you can then log in and browse through your course to locate the exam. You should only use the Lockdown Browser for exams requiring it.
If you are taking quizzes or exams at home you will need to install the Lockdown Browser on your home computer before taking any quizzes or exams. (Note that most employers will not allow you to install software on company computers.) Lockdown Browser prevents: • Printing quizzes • Copying quizzes • Using the internet to visit websites outside of your quiz • Accessing other applications on your computer
Operating System:
- Windows: 10, 8, 7
- Mac: MacOS 10.12 or higher
- iOS: 11.0+ (iPad only). Must have a compatible LMS integration. Details.
Memory:
- Windows: 75 MB permanent space on the hard drive
- Mac: 120 MB permanent space on the hard drive
Browser Requirements:
- LockDown Browser is a client application that is installed to a local computer. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. Students do NOT need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed.
Each institution has its own unique link for the Respondus Lockdown Browser. You may install links to more than one institution on your computer.
Visit the Respondus Support section for technical questions or to submit a ticket.
RESPONDUS MONITOR
Respondus Monitor is a video monitoring tool that will allow for proctored, or supervised, exams that students will take online through the Respondus Lockdown Browser. Respondus Monitor can help ensure exam integrity for students taking their tests online outside of a testing center. A camera and microphone are required to use Respondus Monitor.
During the test start-up phase, students should be prepared to scan their surroundings to verify testing security. This can be accomplished by lifting and rotating your webcam or laptop computer to show all areas. You additionally should have a 4"x4" or similar size mirror on hand to show the back and underside of the computer. The mirror is also required for students using a desktop computer without a detachable webcam.