Distance Education Complaint Process

Distance Education Complaint Process for Out of State Students

Southern Union is a participant in the National Council for State Authorization Reciprocity Agreements (NC-SARA).

Students enrolled in online courses who wish to file a complaint may do so by following the same process outlined for on-campus students. 

Complaints/grievances not resolved through the College's internal complaint/grievance process, and who reside in a SARA member-state may appeal their complaint to the Alabama Commission on Higher Education (ACHE) which oversees SARA institutions in Alabama.  The complaint process for Alabama's Public Two-Year Institutions of Higher Education can be found on the ACHE website

Note: Nothing precludes the state from where a student resides from also working to help resolve a student’s complaint.

Students whose complaints are not otherwise resolved through Southern Union's internal complaint/grievance process, and who do not reside in a SARA state may file a complaint with the appropriate agency in the student’s state of residence.